This 3 day ITIL® Foundation Course is based on principles described in ITIL®’s Service Support and Service Delivery books. The course provides a detailed, modular introduction to the concepts, terms, definitions, benefits, objectives, and relationships within core IT service management processes and functions, according to the ITIL® best practice framework. The course will prepare the participant for the one-hour multiple-choice examination paper which leads to the Foundation Certificate In IT Service Management.
This course is about understanding service levels and resource usage and aligning capacity requirements with business demands. Correct application of Capacity Management processes will ensure that IT provides the business with appropriate resource levels in the most cost effective manner commensurate with meeting business and service level requirements. This course provides an introduction to Capacity Management as a repeatable process. It covers performance analysis, system sizing, performance measurement and capacity planning in today’s challenging business and IT environment. Practical instruction is given in topics such as interactive activities (monitoring, tuning, analysis), modelling, demand management and application sizing. The course will discuss analytical modelling, tools, formulas and techniques used.
This course is aimed at Capacity Management practitioners and/or their managers embarking on assessment of virtualization projects, or already using some degree of virtualization in production, preferably with some practical experience of both performance reporting and capacity planning. The course begins with an initial review of virtualization techniques and how they have been applied to different operating system platforms. VMware is then reviewed in some detail with a case study based on a summary of practical experience of consolidation at a number of sites. Partitions and containers are also reviewed with a case study based on real life experiences. The impact of virtualization on performance and its requirements for performance reporting and capacity planning is finally reviewed.
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