A 3 Day training course culminating in the ISEB examination to earn an ITIL® Practitioner's Certificate in Capacity Management |
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| Capacity Management sits at the hub of the ITIL® processes. To achieve service level objectives for the business, an integrated Capacity Management function operating across the three levels of business, service, and resource is essential. If your Capacity Management process complies with ITIL® guidelines you can be assured that your process is beyond reproach, cost-effective, reliable, accountable, and transparent. |
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Those wishing to broaden their ITIL® IT Service Management experience and those with full or part-time hands-on responsibility for planning, implementing and/or running a Capacity Management function. It will be equally useful for those already in this role desiring a formal understanding, or those who are about to enter a Capacity Management role and need training in how to perform.
The course is intensive, highly practical and interactive, and includes assignments based on real life examples and practices. |
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| This course is about understanding service levels and resource usage and aligning capacity requirements with business demands. Correct application of Capacity Management processes will ensure that IT provides the business with appropriate resource levels in the most cost effective manner commensurate with meeting business and service level requirements. |
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| This course provides an introduction to Capacity Management as a repeatable process. It covers performance analysis, system sizing, performance measurement and capacity planning in today’s challenging business and IT environment. Practical instruction is given in topics such as interactive activities (monitoring, tuning, analysis), modelling, demand management and application sizing. The course will discuss analytical modelling, tools, formulas and techniques used. |
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| N.B. In order to take the examination, delegates will have to hold the ITIL Foundation Certificate. It will not be necessary for delegates to have the ITSM Managers certificate. |
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 The engineering tools and procedures required for CM
Performance of new applications
Workload forecasting
Performance Management
Service Level Management
The project management process of Capacity Planning |
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A Capacity Management methodology
A process
A strategy
Capacity areas
The capacity variables
Performance models |
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The basics of Capacity Planning and Performance
Management
The Capacity Management problem |
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Capacity and Performance Management best practices
The relationship between quality of service and available
system performance metrics |
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Take the exam to earn the ITIL Practitioner Certificate
Multiple choice paper and practical assignment
Extensive case study preparation based on 21 years of
Capacity Management experience |
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| For more information download our ITIL® factsheets from our reference section |
| Or read our press release: CMG - Teaming up with Meteron-Athene Inc at CMG'08 |
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 This course has been delivered in conjunction with FGI Limited
A broader range of ITIL® training courses is available from Metron’s ITIL training partner, FGI Limited.
Dates for scheduled public courses run by FGI are available at www.itil.uk.com/itil_training.php.
Any of the broader range of FGI ITIL® training courses can be run on request by Metron-Athene in the USA. |
