Metron supports its products with consultancy and training services. Frequent use of our software by our own consultants in a wide variety of environments also directly benefits the research and development process. All our consultants are involved in product design, specification, Quality Assurance and training. Metron provides training at our customers' sites or via scheduled courses open to all our users. These courses give training in system administration and Performance Management, Capacity Planning, and in the detailed use of Athene.
Our Athene Capacity Planning training course takes place over two days. Statistical Analysis, Queuing Theory and the majority of the Modeling material is presented on day one. The remainder of the Modeling material, and Advanced Capacity Planning, is presented on day two. Following the Advanced Capacity Planning tutorial, you will be asked to work as a team, to analyse a set of real performance data and create models to address a specific set of requirements. You will also be asked to produce a short presentation on your findings.
(Only available in the US)
The 3 day ITIL® Foundation Course is based on principles described in ITIL®’s Service Support and Service Delivery books. The course provides a detailed, modular introduction to the concepts, terms, definitions, benefits, objectives, and relationships within core IT service management processes and functions, according to the ITIL® best practice framework. The course will prepare the participant for the one-hour multiple-choice examination paper which leads to the Foundation Certificate In IT Service Management.
Those wishing to broaden their ITIL® IT Service Management experience and those with full or part-time hands-on responsibility for planning, implementing and/or running a Capacity Management function. It will be equally useful for those already in this role desiring a formal understanding, or those who are about to enter a Capacity Management role and need training in how to perform.
The course is intensive, highly practical and interactive.
The course includes assignments based on real life examples and practices. Limited course sizes provide for close supervision and tuition. For those who wish to take it, the course culminates in the ISEB examination leading to a Practitioner’s Certificate in Capacity Management.
Service, Business and Resource Level Management depend on good Capacity Management to ensure that the business service levels are met. When embracing ITIL® as a discipline, ITIL® CM should be high on the agenda for implementation to gain quick returns and meet all IT governance and compliance issues. ITIL® defines the CM process in terms of the traditional functions of Performance Management and Capacity Planning. Performance Management entails the day-to-day addressing of the performance aspects of an IT service.
Capacity Planning is a strategic function used to predict IT resource requirements. It is a proactive extension of Performance Management, bringing order to chaos and predictability to IT Service Management. This seminar provides an introduction to CM as a repeatable process in today’s challenging business and IT environment.
A Metron Webinar can be an online meeting, web conference, teleconference or video conference. We can arrange online training, and customer support. Our team of experts can show you how to increase productivity and reduce costs through our interactive online presentations. With just a browser and a phone you can become an active participant in a Metron Webinar.
This is an on-line course that consists of four core Topics held over five Sessions.
The course includes repeated Topics making the format as flexible as possible for delegates.
Repeated Topics will begin 1 hour before the start of the next new Topic.
The course begins with an initial review of virtualization techniques and how they have been applied to different operating system platforms. VMware is then reviewed in some detail with a case study based on a summary of practical experience of consolidation at a number of sites. Partitions and containers are also reviewed with a case study based on real life experiences. The impact of virtualization on performance and its requirements for performance reporting and capacity planning is finally reviewed. |
